Q880com Privacy Policy — complete details on how your data is protected

Q880com collects certain personal information as needed to provide its services. This data comes through two channels — information you provide directly, and information collected automatically while you use the platform.

What you provide directly

• Registration data: Full name, mobile number, email address, and date of birth.
• KYC verification details: A copy of your national ID or passport, a selfie, and proof of address.
• Payment Information: Your bKash or Nagad number (for verification purposes only — your PIN or password is never requested).
• Contact details: What you write in support chat or via email.
• Preference Data: Language settings, notification preferences, and your favourited games list.

Automatically collected data

• Device information: Operating system, browser type, and screen resolution.
• Network Data: IP address (for location verification and security).
• Usage data: Pages visited and time spent, games played, and betting history.
• Cookie & session data: To maintain your login session and improve your overall experience.

Q880com uses the data it collects only for specific, defined purposes. Each purpose is clearly explained below — so you always know exactly why a particular piece of information is needed.

Q880com never shares your information with third parties for marketing purposes. If you'd rather not receive promotional emails from q880com, simply click the "Unsubscribe" link at the bottom of any email.

Q880com does not sell your personal data. However, limited information may be shared with third parties in specific circumstances necessary for running the service:

Outside these three situations, your data goes nowhere else. q880com does not share information with advertising companies, data brokers, or marketers of any kind — this commitment is absolute.

Q880com uses multiple layers of security technology to protect your data. This goes beyond mere compliance — user trust is the foundation of our business, and we never compromise on security.

Technical security

• 256-bit TLS/SSL encryption on all connections — the highest standard of encryption available anywhere in the world.
• Passwords are stored as bcrypt hashes — never in plain text.
• Payment information is processed in accordance with PCI DSS standards.
• Regular security audits and penetration testing are conducted on our servers.
• 24/7 physical security and access control at our data centres.

How long data is retained

Q880com does not retain your data longer than necessary. The general rule is:

• Active account data: retained for as long as your account remains open.
• After account closure: transaction records are retained for up to 5 years to meet legal obligations.
• KYC documents: retained for the required period after verification, then securely deleted.
• Support chat history: 2 years.

Q880com uses cookies and similar technologies on its website and app. Cookies are small files stored on your device that help the platform recognize you and remember your preferences.

You can disable analytics and functional cookies from your browser settings. However, disabling essential cookies will prevent q880com from functioning properly.

Under the terms of its international gaming licence, q880com is required in certain cases to verify user identity (KYC — Know Your Customer). This is both a legal requirement and an important safeguard against money laundering and fraud.

When KYC is required

• When you submit your first large withdrawal request (৳20,000 or more).
• If unusual activity is detected on your account, for security purposes.
• When total transactions exceed a specified threshold (as required by law).

How KYC documents are kept secure

ID card or passport images you submit are stored on q880com's encrypted servers. Only the authorised verification team can access these documents, and once verification is complete, the original copies are deleted — only the verification record is retained.

If you have an account with q880com, you have certain rights over your own data. To exercise any of these rights, simply reach out to our support team.

Q880com's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

Date of birth is verified at registration, and anyone under 18 is not permitted to open an account. Age verification is also confirmed during KYC checks.

If we become aware that a minor has registered using false information, the account will be closed immediately and any collected data will be deleted. If a parent or guardian believes their child is using q880com, please contact support right away.

This privacy policy may be updated due to changes in technology, legal requirements, or our services. You will be notified at your registered email address before any significant changes take effect.

The date of the latest update is always shown at the top of this page. Check back regularly to stay up to date with our current policy.

Privacy-related contact

• Email: support@q880com.net
• Live Chat: Chat button at the bottom right of the platform (available 24/7)
• For general enquiries: FAQ page